Spotters Companion © NREA

NREA Home of “The Spotter’s Companion”

NREA Established 1976

Terms and Conditions


Trading Policy

It is NREA’s intention to deal with our customers promptly, efficiently and fairly at all times.


Non Delivery

Whilst we do try to despatch orders promptly, please allow 14 days before enquiring in case the particular item which you have ordered in temporarily out of stock. In the event of any item which you have ordered and paid for becoming unavailable we grant full credit, which can be used against further purchases or is refundable on request using the same means as payment.


Delivery

Despatch is normally within 7 days or sooner after the receipt of your order. We will advise you if we are unable to despatch promptly. Despatch of overseas orders (including Europe) will be by airmail, Please contact NREA for details of postal and packing charges.


Cancelling an Item

Under the UK's Distance selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our sales items.

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase you can return it to us in its original condition, within seven days of receipt, and we will issue a refund for the price you paid for the item.


Defective Items

You can return items if they are defective within 10 days of receipt.


Delivery Charges

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending this item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.


To Return an Item

To return an item, please enclose a note giving the reason for return, and in the case of a defective product a full description of the fault. Wrap the package securely - preferably in the original packaging in which it was sent to you - and send (please obtain a Certificate of Dispatch for your protection) to:-

NREA Sales, 3 Churchill Drive, Malvern, Worcestershire, WR14 1DJ, United Kingdom

.


UK Postage Charges as at 1st January 2018


Purchases up to £9.99  -  P&P  £1.55


Purchases £10.00 up to £24.99  -  P&P  £2.50


Purchases £25.00 up to £49.99  -  P&P  £3.80


Purchases £50.00 up to £94.99  -  P&P  £6.30


Purchases over £100.00  -  P&P  FREE




IF YOU REQUIRE ANY FURTHER INFORMATION PLEASE EMAIL sales@nrea.org.uk